Regulatory Matrix

Legal Horizon & Compliance

GDPR-compliant legal frameworks governing IT operations, data protection, and terms of service at NovaDesignPoint.

1. Privacy Policy & Data Protection (GDPR)

NovaDesignPoint ("we", "our", or "us"), located at Parkstraße 13, 09456 Annaberg-Buchholz, Germany, respects your digital privacy with absolute rigor. In compliance with the General Data Protection Regulation (GDPR), this policy outlines how we collect, process, and safeguard your personal and enterprise telemetry data.

We collect data submitted voluntarily through our transmission forms (name, email, message payload) and technical telemetry necessary for proactive system monitoring and helpdesk ticketing. Your data is stored on secure European servers and is never commercialized to external stellar entities.

2. Terms of Service

By engaging NovaDesignPoint for fully managed IT services, proactive system monitoring, network security management, or technical helpdesk support, you agree to adhere to our operational protocols. Service levels (SLAs) are defined per individual contract agreement. All retainers and project milestones must be fulfilled according to agreed billing cycles.

3. Cookie Policy

Our domain utilizes minimal functional and analytics cookies to maintain session states and store user consent preferences (`ndp_orbit_consent`). You retain the right to disable non-essential cookies via your browser settings without disrupting core navigational stability.

4. Refund & Cancellation Policy

Monthly IT retainers and security audits rendered by NovaDesignPoint are billed in advance. Cancellations must be submitted in writing 30 days prior to the next billing epoch. Refunds are evaluated on a case-by-case basis depending on resource allocation and engineering hours already expended.

5. Impressum (Legal Disclosure)